FAQS

Last Updated: November 2025 All Sales Final (Non-Klarna Purchases) Due to the nature of our professional lash products—and for hygiene and safety reasons—all sales are final. We do not accept returns, exchanges, or cancellations once an order is placed. Damaged, Incorrect, or Defective Items If you receive a damaged, incorrect, or defective item, please email lashedupbytee@gmail.com within 48 hours of delivery. Include: • Photos/videos of the product • Photos/videos of the packaging • Your order number If approved, we will send a replacement of the same item or issue store credit. Klarna Customers Only To comply with Klarna’s Consumer Protection Policy, customers who paid using Klarna are eligible for a 14-day return window, which begins on the day the order is delivered. Klarna returns must meet all of the following conditions: • Product is unopened • Product is unused • Product is in original packaging • Customer must request a return within 14 days of delivery To initiate a Klarna return, email lashedupbytee@gmail.com. Lost or Stolen Packages Once your package is handed to USPS/UPS, LUBT is no longer responsible for lost or stolen packages. Please file a claim directly with the carrier.

Orders are processed within 1–2 business days unless stated otherwise (preorders, custom trays, or backordered items). Shipping times are based on your location and chosen shipping method. Standard U.S. Shipping: 3–7 business days International Shipping: Varies by destination Klarna Requirement: All in-stock items will be delivered within 14 days of purchase. Custom items (if applicable) will be processed within 20 days and shipped within 7 additional days. Lost or stolen packages: Once your order is handed to USPS/UPS, LUBT is no longer responsible. Please file a claim directly with the carrier.

Last updated: November 2025 Welcome to LUBT. By accessing or purchasing from shoplubt.com, you agree to the following Terms & Conditions. Please read them carefully before placing an order. General LUBT (“we,” “us,” “our”) reserves the right to update, change, or replace any part of these Terms at any time. It is your responsibility to review this page periodically. Products & Use All products sold by LUBT are intended for professional use only. We are not responsible for misuse, improper application, allergic reactions, or results outside of manufacturer recommendations. Order Processing Orders are processed within 1–2 business days unless stated otherwise (preorders, custom items, or backordered inventory). Pricing & Availability Prices are subject to change without notice. We reserve the right to discontinue or limit quantities of any product at any time. Shipping Once an order is shipped, LUBT is not responsible for delays, lost packages, stolen packages, or carrier issues. Please contact the shipping carrier directly with your tracking number. Returns & Exchanges Due to the nature of lash products and hygiene regulations, all sales are final. If you receive a damaged or incorrect item, you must contact us at lashedupbytee@gmail.com within 48 hours of delivery with photos and your order number. Prohibited Uses You may not use our website or products for: Any unlawful purpose Violating copyright or intellectual property Fraud or false information Limitation of Liability LUBT is not liable for any damages, reactions, injuries, or losses related to the use of professional lash products. Purchasers assume all responsibility for proper application, safety procedures, and sanitation. Contact For any questions, email us at lashedupbytee@gmail.com

Last updated: November 2025 Information We Collect We collect personal information you provide during checkout or account creation: Name Email Shipping/Billing Address Payment details Order history How We Use Your Information Your information is used to: Process and ship orders Communicate order updates Improve website experience Prevent fraudulent transactions Provide customer support Sharing Your Information We do not sell your personal information. We only share data with trusted third-party providers necessary for business operations: Shopify Payment processors (ShopPay, Klarna, PayPal, etc.) Shipping carriers Email/SMS marketing services Cookies Our website uses cookies to enhance your shopping experience and analyze site performance. Security We protect your information with secure payment gateways and encrypted checkout. Your Rights You may request: Access to your information Correction of incorrect data Deletion of your account Email lashedupbytee@gmail.com for any privacy-related requests.